CONDITIONS OF WITHDRAWAL

The User, by which we mean the private individual who does not purchase goods for their business, or does not make the purchase indicating in the order form a VAT number reference, who uses the e-commerce service of Joyshop S.R.L. through the purchase of one or more products has the right to withdraw from the purchase contract concluded without penalty and without giving any reason, within 14 working days pursuant to art. 52 paragraph 1 of the Consumer Code, starting from the day of receipt of the product purchased.

The Right of Withdrawal applies only if the User places an order for an amount equal to or greater than 50.00 euros excluding shipping costs, pursuant to and for the purposes of art. 47 paragraph 2 of the Consumer Code.

To exercise the right of withdrawal, the User must inform Joyshop S.R.L. of its decision to withdraw before the expiry of the Withdrawal Period.

To exercise the right of withdrawal, the User must send an email to the following address: Vendite@joy-shop.it in which he or she explicitly declares his or her intention to withdraw from the contract, with the name "Declaration of Withdrawal" as the subject of the email.

Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period is borne by the User, it is in the User's interest to keep a copy of the email sent to Joyshop S.R.L. with the Withdrawal Declaration.

Following the correct exercise of the Withdrawal Period, the User will be responsible for returning the goods without undue delay, and in any case within 14 days from the date on which he communicated his decision to withdraw from the contract in accordance with art. 54, c. 4.

For the return of the product, the User may use a carrier of his/her own choice with return costs at his/her own expense: in this case, the User, after exercising his/her right of withdrawal, will return the product using this carrier, without undue delay, and in any case within 14 days from the date on which he/she has communicated his/her decision to withdraw from the contract. This term will be deemed to have been respected if the User returns the product before the expiry of the fourteen-day period. The product, properly protected and packaged, must be sent to the following address: Joyshop S.R.L. Via Per Iolo 42/A Prato (PO) CAP 59100 ITALY Tel: +39 0574 811841

In the event that the User has received the product using the express courier shipping service, it is possible to use the same packaging in which the product was delivered for the return, so it is recommended that it be opened and stored by taking appropriate measures to preserve it intact.

FOR GARMENTS

The object, in addition to being returned in the original packaging, must not have been worn and must be folded in the original packaging that contained it.

Please also note that the right of withdrawal is NOT applied for purchases of custom or custom products.

The goods must, in any case, be kept, handled and inspected with normal diligence and returned intact, complete in every part, accompanied by any accessories and illustrative material and/or identification material that may be present and not tampered with in any way, as well as perfectly suitable for the use for which they are intended and free of signs of wear or dirt.

In compliance with art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from manipulation of the goods that do not comply with the nature and characteristics of the goods themselves.

In such case, Joyshop S.R.L, after written notice to be sent to the User within 5 working days from the receipt of the goods, may reduce the amount of the refund due to such decrease in value, providing the User, if the refund has already been paid, the bank details for the payment of the updated and reduced amount due to the decrease in value of the goods.

If the User has benefited from possible discount code for the purchase of the product for which he has requested and exercised the right of withdrawal, the refund will concern only the amount of money actually spent by the User, and not the value of the discount code.

If the withdrawal has not been exercised in accordance with the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. Joyshop S.R.L will notify the User, rejecting the request for withdrawal. The Product, if already received by Joyshop S.R.L, will remain at Joyshop S.R.L at the User's disposal for the withdrawal, which shall be at the User's expense and responsibility.

Exclusion of the right of withdrawal

Pursuant to Article 59 of the Consumer Code, Art. 59, the d

FOR GARMENTS

The object, in addition to being returned in the original packaging, must not have been worn and must be folded in the original packaging that contained it.

Please also note that the right of withdrawal is NOT applied for purchases of custom or custom products.

The goods must, in any case, be stored, handled, and inspected with normal diligence and returned intact, complete in every part, accompanied by any accessories and illustrative material and/or identification material that may be present and not tampered with in any way, as well as perfectly suitable for the use for which they are intended and free of signs of wear or dirt.

In compliance with art. 57 paragraph 2 of the Consumer Code, the User is responsible for any decrease in value resulting from manipulation of the goods that do not comply with the nature and characteristics of the goods themselves.

In such case, Joyshop S.R.L, after written notice to be sent to the User within 5 working days from the receipt of the goods, may reduce the amount of the refund due to such decrease in value, providing the User, if the refund has already been paid, the bank details for the payment of the updated and reduced amount due to the decrease in value of the goods.

If the User has benefited from possible discount code for the purchase of the product for which he has requested and exercised the right of withdrawal, the refund will concern only the amount of money actually spent by the User, and not the value of the discount code.

If the withdrawal has not been exercised in accordance with the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. Joyshop S.R.L will notify the User, rejecting the request for withdrawal. The Product, if already received by Joyshop S.R.L, will remain at Joyshop S.R.L at the User's disposal for the withdrawal, which shall be at the User's expense and responsibility.

Exclusion of the right of withdrawal

Under Article 59 of the Consumer Code, Art. 59, the right of withdrawal is excluded in the following cases:

* For goods made to measure or personalized

* For sealed goods which, due to their nature and for hygienic reasons, cannot be returned once opened as they are subject to rapid alteration or deterioration;

* For orders of less than 50,00 euro excluding shipping costs.

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